On its website, Salesforce.com posted at 15:45 BST that full service has been restored on one of the seven instances that failed earlier and the remaining six have full service for standard reporting, contacts, updates and case entry services. . The only outstanding problem is a performance issue affecting the search infrastructure on NA1, NA5, NA6, CS0, CS1 and CS3 which could cause “sporadic search performance degradations”.
CRM services have been disrupted for companies all over the world when the problems started at 8.49am this morning BST. Salesforce.com said that a power failure had caused the incident. The power was quickly restored but it took a number of hours to get the cloud computing service up and running again.
Twitter was alive all day with complaints from angry customers in Canada, Switzerland, France, the UK and Ireland. The main Salesforce.com website which had been offline is now back live.
The cloud computing firm has more than 100,000 customers worldwide but this outage won’t help them grow that number. This is the second problem in the last few weeks after a June fault in Salesforce.com’s storage tier caused a degradation in performance in the US and Europe for up to seven hours.
For the latest on Tuesday’s outage see the updates site here.